Are you passionate about service excellence and helping people feel good? Are you confident to engage and communicate with our customers? We have an exciting opportunity in a Clicks' store for a Shop Assistant / Cashier who will report to the Store Manager. This is a fantastic opportunity to start a career in retail.Purpose and ObjectivesJob purpose:To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.Job objectives:To efficiently execute all operational activities at the point of sale in a timely and efficient manner.To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.To ensure the safe handling of cash at all times.To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
Responsibilities + Skills
Skills, Abilities and Job Related Knowledge:Basic maths calculationsRetail/FMCG background and understanding of merchandising and promotions principlesUnderstanding of stock management proceduresKnowledge of customer service excellencePlanning and organising skillsProblem-solving skills
Qualifications and Experience:Essential: Grade 12Desirable: Maths 50% and English 50% at Grade 12 levelDesirable: Relevant Retail/Business Management qualificationDesirable: experience in a customer facing role within a retail/FMCG store operations environment
Relating and networkingFollowing instructions and proceduresDelivering Results and Meeting Customer ExpectationsWorking with peoplePersuading and InfluencingPlanning and Organising