Account Analyst, Business

Job Description

Job Details


Retail & Business Banking

Job Purpose

• To support the Business Manager with the day to day running and maintenance of the portfolio.
• To provide a central office-bound contact point for customers.
• To deal with all credit related issues in Lifestyle and Entrepreneur segments.
• To ensure effective communication with Business Managers on all matters relating to the portfolio.

Responsibilities + Skills

Interacts with customers to establish financial information requirements. Educates customers regarding the parameters and routine procedures governing entrepreneur product and service offerings. Interviews Business customers, when required.


Provides a consistent customer experience in line with the Small Enterprise Customer Value Proposition Provides a second face office-bound (information/ query handling) service point for Entrepreneur customers. Performs a liaison role between the Business Managers, customers, branches and back office service fulfilment and credit functions.


Assists with completion of documents and opening of all accounts for the Entrepreneur segment. Ensures that welcome letters are sent to new customers. Attends to transferring and closing of accounts, when necessary. Effectively migrates customers to Direct Channels. Ensures that all new service requests (queries and complaints) are logged correctly, as either a first contact resolution or non-first contact resolution as appropriate.

Job Summary

  • Published on: Tuesday, 5th November 2019
  • Designation: Account Analyst, Business (Cape Peninsula)
  • industry: Miscellaneous
  • Vacancy:
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: on a call
  • Gender:
  • Application Deadline: Tuesday, 5th November 2019

About the Company

  • Company Name: Standard Bank Group.
  • Address: 9th Floor 011 636 9111/2 SBZAZAJJ Standard Bank Centre 5 Simmonds Street Johannesburg 2001 P O Box 7725
  • Website:
  • Company Profile:
  • To provide design and build decision agents and Credit process requirements for all Personal and Business products across the risk lifecycle for a particular stream (i.e. origination, account management and collections - to be customised per jobholder). This includes the process design of the end-to-end solution and working closely with appropriate Architectures (e.g., IT, Credit, Business, Data, etc.) to formulate sustainable strategic solutions.

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