Account Management Consultant

Job Description

Job DetailsRisk Management: understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bankJob PurposeTelephonic collections focusing on minimising the forward roll rate of potential non-performing loans with the emphasis on customer retention, education and rehabilitation, through effective and efficient collections skills.Key Responsibilities/Accountabilities Compliance with Statutory, regulatory and business requirements, to protect the reputation of the group and to avoid legal action / sanction in respect of regulatory compliance matters.Telephonic Collections on delinquent /out of order accounts, obtaining a PTP for the required amount due.Refer customer requests to the relevant admin department for actioning.Maintain call activity at agreed levels.Confirm / Update customer records.Refer accounts to trace when no contact can be made.Provide efficient and quality service to customer.Comply with product specific policies and proceduresOn-line hours as specified per product area.

Responsibilities + Skills


Matric/Diploma/DegreeMinimum one to three years experience in a credit / collections call centre environment.


Business KnowledgeRisk ManagementProject ManagementPeople Management

Job Summary

  • Published on: Thursday, 24th December 2020
  • Designation: Account Management Consultant
  • industry: Finance
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: 0
  • Gender:
  • Application Deadline: Thursday, 24th December 2020

About the Company

  • Company Name: Standard Bank Group.
  • Address: 9th Floor 011 636 9111/2 SBZAZAJJ Standard Bank Centre 5 Simmonds Street Johannesburg 2001 P O Box 7725
  • Website:
  • Company Profile:
  • To provide design and build decision agents and Credit process requirements for all Personal and Business products across the risk lifecycle for a particular stream (i.e. origination, account management and collections - to be customised per jobholder). This includes the process design of the end-to-end solution and working closely with appropriate Architectures (e.g., IT, Credit, Business, Data, etc.) to formulate sustainable strategic solutions.

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