Job Description

Job DetailsRisk Management: understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bankJob PurposeTelephonic collections focusing on minimising the forward roll rate of potential non-performing loans with the emphasis on customer retention, education and rehabilitation, through effective and efficient collections skills.Key Responsibilities/Accountabilities Compliance with Statutory, regulatory and business requirements, to protect the reputation of the group and to avoid legal action / sanction in respect of regulatory compliance matters.Telephonic Collections on delinquent /out of order accounts, obtaining a PTP for the required amount due.Refer customer requests to the relevant admin department for actioning.Maintain call activity at agreed levels.Confirm / Update customer records.Refer accounts to trace when no contact can be made.Provide efficient and quality service to customer.Comply with product specific policies and proceduresOn-line hours as specified per product area.