Job PurposeTo fulfil and execute client demand for an assigned portfolio of high net worth accounts providing optimal service and support, while coordinating all Standard Bank products, services and resources, thereby enabling the achievement of defined revenue targets and client satisfaction, within applicable risk and governance parameters.Key Responsibilities/AccountabilitiesLiaise directly with relationship manager regarding any client requests, accordingly, compile and process required client account documentation (opening/closing/maintenance and investment policy statements, funds transfer requests, account balances, credit requests) and obtain relevant clearances, while ensuring accuracy and in line with compliance requirements.Maintain appropriate paper and electronic filing systems for client documentation. Organize and maintain Records Management database and storage schedule, in line with the security processes.Act as the first point of contact for incoming correspondence and interaction with clients to ensure their queries and communications are dealt with professionally and are forwarded to the relevant internal parties. Liaise with other business areas such as operations and client services to ensure the timely processing of all transactions to provide the highest levels of service to customers. Prepare client correspondence, including client actionable items.Develop an in depth understanding of the client’s needs, addressing client’s queries and requests (such as asset transfers, fund transfers, credit requests) timeously, following issues through to resolution. Ensure all cases of recurring problems are identified and rectified promptly.Demonstrate interest in developing a familiarity with investment products, capital allocation recommendations. Assist in the development of account plans in a consistent and timely manner in order to identify potential business opportunities and regularly update the concerned Relationship Manager about account development. Additionally, seek out relevant cross selling opportunities to maximise revenue. Participate in marketing initiatives such as campaigns, as needed.
Responsibilities + Skills
Customer Understanding - The ability to analyse customer needs by engaging with them, analysing their personal financial objectives as well as their current financial position.
3 - 4 years experience in Wealth Management: The role requires banking experience in a Wealth Management business and a good understanding of operational and administrative processes as well as risk and compliance standards. Experience of working in a similar mid-office environment or operations would be preferred.