Analytics Specialist: Customer Insights

Job Description

Job description

Part of a team that develops data driven customer insights that influence business decisions and deliver commercial benefits across a number of areas:
Brand strategy and positioning
Marketing / CRM strategy
Merchandise strategies
Store location strategies
Work with the Marketing Intelligence team to deliver customer database insights as part of broader customer research projects.
Creative packaging of customer insights and statistical models with a strong focus on data visualisation.
Effective communication and presentation of analytical results to different stakeholders (strong data story telling skills).
Use appropriate statistical methodology and data mining / analytical techniques within model development process.
Build reports into Tableau dashboards

Responsibilities + Skills

Hands-on experience of large-scale customer database data interrogation and manipulationExcellent data interpretation skillsA customer centric approach


A B degree in a numerate discipline, preferably Statistics / Mathematics (honours degree preferable)Knowledge and experience in statistical software packages (SAS/SPSS) SAS Enterprise Miner would be advantageous.


Good strategic and conceptual abilitiesAdvanced problem solvingAbility to presentWorking as an Analytics Specialist you will need strong communications skills and be a good team player. You will also need to be numerate with a strong commitment to the improvement of customer strategy.

Job Summary

  • Published on: Monday, 4th November 2019
  • Designation: Analytics Specialist: Customer Insights
  • industry: Retail
  • Vacancy:
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: on a call
  • Gender:
  • Application Deadline: Monday, 4th November 2019

About the Company

  • Company Name: The Foschini Group.
  • Address: Non-SA: + 27 21 938 7666
  • Website:
  • Company Profile:
  • Customers may know The Foschini Group (TFG) by one of its many different brand names. The company, with more than a dozen trading divisions, is one of the largest apparel, jewelry, and home furnishings specialty retailers in South Africa, operating more than 1,500 stores. TFG's retail businesses include Foschini, Donna-Claire, Markham, Exact!, @home, and AmericanSwiss. The company also operates sports apparel and jewelry retail stores, and issues credit cards. Its Markham (men's apparel) and Foschini (women's apparel and accessories) retail outlets account for most of the company's revenue. Beyond South Africa, the company in recent years has expanded to Botswana, Namibia, and Swaziland.

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