Apple Support Technician

Job Description

mrpIT is looking for an Apple Support Technician who is passionate about problem solving, highly service orientated and who has excellent communication skills.

As an IT Support Technician, you will be responsible for delivering end-to-end support on computers, devices, applications and related technologies in accordance with IT service level agreements.

The key responsibilities for this role include:
Provide technical support, on-site and remote, for all Apple Mac users
Maintaining Apple Mac hardware
Troubleshooting Apple software and maintaining licenses
Troubleshoots and resolves IT issues via phone, web, and in-person channels
Ensures all incidents are resolved against SLAs
First and second-line support regarding hardware and software infrastructure
Carry out software and hardware rollout projects
Implementing & Support of Microsoft Office (2016-2019) products incl. but not limited to MS Word, MS Excel, MS Outlook, MS PowerPoint
Supporting the video conferencing facility, projectors
Refreshing computer equipment
Installation and Support of Network & Local Printers
Imaging of computers
Management of software, driver updates for End User equipment
Administration: IT Asset Management, Active Directory Basic
Remote support: Backoffice functions

Responsibilities + Skills

After hours standby on a rotational basisAbility to lift and carry IT equipmentDrivers licence and own vehicleWillingness to work flexi hours as well as overtime

Education

Grade 12IT Tertiary qualification (A+, N+)Apple Certification is advantageous

Experience

4 years experience in a technical support environment with a focus on Apple MAC

Job Summary

  • Published on: Monday, 9th December 2019
  • Designation: Apple Support Technician
  • industry: Manufacturing
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: on a call
  • Gender:
  • Application Deadline: Monday, 9th December 2019

About the Company

  • Company Name: Mr Price.
  • Address:
  • Website: www.mrprice.co.za
  • Company Profile:
  • Financial Accountant – Group FinanceThe Mr Price Group has an exciting career opportunity available within our Group Finance department for a Financial Accountant. If you are an ambitious, meticulous individual who is looking for a role that will allow you to grow and learn within the Finance function, then this is the role for you.You will be responsible for providing support to Group Finance and the broader finance community within the Mr Price Group.A high level of accuracy, attention to detail and analytical skills are of utmost importance for the role.

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