About us, purpose, experience and qualifications about usThere is no about us detail available.purposeTo be responsible for operations in support of the business applications/systems at 2nd Level. This includes logging, resolving, monitoring, tracking and communicating calls escalated from First Level Support Agents into the problem and change management processes and tools. The App Support Analyst will also be responsible for trending and reporting as well as investigations that aid the Incident and Problem processes to deliver suitable work around and root cause analysis. Where applicable they will escalate calls to Second/Third Level, Third party Vendors and even the IncidentProblem Manager.
Responsibilities + Skills
Grade 12, A+, N+ or 3 Years Branch experience.Itil Foundation Service ManagerCobit knowledge.Knowledge of Linux and OS2 is essential.
A minimum of 2 years experience applicable business environment.Exposure to a process modeling tool.