Job Description

Job Purpose To take demand (in branch) from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.To drive customer service excellence in order to add value and contribute to the overall profitability of the branch.To use data to identify system conditions that may hinder capability of response and what matters to the customer, whilst maximising value demand.Links / de-links accounts to Cards according to laid down procedures.Orders replacement credit / debit cards from Card Division upon customer request.

Responsibilities + Skills

Processes fixed savings account transactions.Processes stop payments, stop orders and standing instructions for customers, issues provisional statements, balance and other simple enquiries (FuneralPlan / Standing Order and Stop Payment).Amends EAP beneficiaries.

Education

Links / de-links accounts to Cards according to laid down procedures.Orders replacement credit / debit cards from Card Division upon customer request.

Experience

Job Summary

  • Published on: Wednesday, 9th December 2020
  • Designation: Banker
  • industry: Miscellaneous
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: 0
  • Gender:
  • Application Deadline: Wednesday, 9th December 2020

About the Company

  • Company Name: Standard Bank Group.
  • Address: 9th Floor 011 636 9111/2 SBZAZAJJ Standard Bank Centre 5 Simmonds Street Johannesburg 2001 P O Box 7725
  • Website: https://www.standardbank.co.za
  • Company Profile:
  • To provide design and build decision agents and Credit process requirements for all Personal and Business products across the risk lifecycle for a particular stream (i.e. origination, account management and collections - to be customised per jobholder). This includes the process design of the end-to-end solution and working closely with appropriate Architectures (e.g., IT, Credit, Business, Data, etc.) to formulate sustainable strategic solutions.

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