Job Details Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful individual to help us fulfill our business objectives and build customer loyalty. Job Purpose To provide efficient and effective financial services to Prestige Banking customers.To provide an appointment-based in-branch point of contact for all Prestige Banking customer.Communicates and explains the benefits of the Customer Value Proposition to the customers to the customer to optimise customer service and value to the Bank embed and promote the sales and service model.To ensure that the Prestige Banking customer’s banking needs are proactively identified and fulfilled efficiently and cost-effectively through Next Best Action( NBA).To maintain a high level of integrity and ethical standards.To deliver on the branch component of the Prestige Banking CVP
Responsibilities + Skills
Complete all compliance training within laid down timelines.Promotes the use of Banking electronic channels (My updates, Cellphone, Internet).Meet the current CEM score.
Experience Guidelines and Service One pagerEnsures the effective use of NBA to enhance the relationship with customer.