Job PurposeTo take demand (in branch or via Voice branch) from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.To drive customer service excellence in order to add value and contribute to the overall profitability of the branch.To use data to identify system conditions that may hinder capability of response and what matters to the customer, whilst maximising value demand.
Responsibilities + Skills
Manages the risks associated with new accounts, mandates and specimen signatures (physical branch only) by adhering to risk and compliance requirements (e.g., use of online fingerprint verification, scanning at source, eSign, etc.).
Issues cheque books, cards and Personal Identification Number (PIN) codes.Attends to requests and provides Collect statements to customers.Issues deposit books to customers.