The Silo Bar Manager will be responsible for the successful running of The Silo Hotel Willaston bar. To ensure that the standards of the Royal Portfolio are met in order to contribute to the purpose of the company – "To give our guests a complete experience and a perfect stay".MAIN DUTIES & RESPONSIBILITIESPlan, supervise and control various operations, working closely and supporting the food and beverage manager.Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.Constant effective communication with managers and supervisors regarding anyguest or staff issues.Encourage and motivate staff with a positive attitude.Operate POS (point of sale) and maintain security of system.Follow the correct cash up and management of bills and house accounts, incl cash and credit card transactions.Prepare reports for food and beverage manager.Maintain excellent product knowledge of Cocktails, Wine and Spirits.Conduct service briefings.Ensure all front of house staff adhere to the ‘company code of conduct’ and ‘standard operating procedures’.Stocktake and stock control.Monitor staff service levels to establish any areas that require attention or further training and provide training where required.Ongoing bar and beverage training as well as developing regular tests.Monitor staff breaks and general time keeping.
Responsibilities + Skills
Presentable and well groomedAbility to work long hours, day and night, including weekends and holidaysStrong ability to communicate and to read and write in English is essentialAdditional languages are a plusA passion to learn, teach and drive improvement in employeesInternational experience in a similar environment and travelling experience will be advantageous
Up to date product knowledge of Cocktails, Wine and SpiritsStrong organizational skills and ability to multitaskExperience in Managing a small teamA willingness and passion to serve
Diploma in Hospitality Management or Hotel School qualification will be givenpreference3-5 years experience in a luxury hotel & restaurant environmentA strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, PowerPoint, Outlook