BB Service Team Manager

Job Description

Job PurposeTo effectively resolve escalated complex complaints in order to retain current and new clients and minimise reputational risk for Nedbank through enabling others .Job ResponsibilitiesShare best practices, provide updates and feedback with management information and identify areas of development and improvements.Operate within the values of accountability, pushing beyond boundaries, recognising good performance and providing operational synergies.Build strong working relationships by sharing information through meetings, regular communication, providing honest feedback and providing value adding services.Ensure transformational targets are met during the staff recruitment, retention and training process and using preferred suppliers.Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.Address issues raised in culture survey and improve results by creating action plans.Deliver worldclass service by encouraging a client-centric culture.Address resource inefficiencies, promote multi-skilling and address capacity gaps by reviewing and improving work processes.Manage operational costs by spending within budget.Ensure quality deliverables by applying best practice and inspecting direct reports' work.Ensure direct reports understand and support Nedbank's vision, values and strategy.Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognise and reward achievement and take appropriate corrective action where required.Asses and develop own performance and behaviour through formal and informal feedback.

Responsibilities + Skills

Establishing and maintaining collaborative relationships with peers / managersDeveloping resource plans to execute functional strategiesManaging a department or areaDeveloping a client service delivery plan


Formulating and implementing communication strategies to cascade functional strategiesConducting benchmarking exercises to identify improvement opportunitiesNetworking and building relationships


Job Summary

  • Published on: Wednesday, 10th June 2020
  • Designation: BB Service Team Manager
  • industry: Miscellaneous
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: cape town
  • Salary: 0
  • Gender:
  • Application Deadline: Wednesday, 10th June 2020

About the Company

  • Company Name: Nedbank Recruiting.
  • Address:
  • Website:
  • Company Profile:
  • Staying abreast of the various IFRS 9 modelling methodologies across retail and wholesale productsContributing to development aspects of the loss forecasting and stress testing framework and keeping the framework up to date as the methodology evolvesConducting ad hoc analysis on IFRS 9 PD, EAD, LGD and Survival models, as well as overall impairment calculations, for retail as well wholesale-type portfoliosConducting independent credit risk stress testing related research and using it as input into proposals and strategiesEngaging with various stakeholders across the organisation (including risk and finance) to discuss methodological aspects, business assumptions and results from the loss forecasting work stream

Simillar Jobs

+ Browse All Jobs

More From 'Miscellaneous'

+ Browse All Jobs