Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores for Beauty Advisors who will report to the Store Manager, service the entire beauty dept.Purpose and ObjectivesJob Purpose:To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.Job Objectives:To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
Responsibilities + Skills
Retail/FMCG background and understanding of merchandising and promotions principlesUnderstanding of stock management proceduresKnowledge of customer service excellenceKnowledge of beauty and skincare productsResults and target driven
Qualifications and Experience:Essential: Grade 12Desirable: Relevant Beauty/skincare qualificationDesirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment
Strong customer orientationGood communication skillsInterpersonal skillsEngaging and confident