To ensure that all customers receive a consistently high quality service by effectively managing and developing all available resources (staff, systems, processes) and ensuring that a strong customer-focused service culture becomes entrenched in the branch.
To ensure that cross-selling opportunities are actioned and customers are migrated to more appropriate and cost-effective channels.
To proactively identify and assess the risks faced by the branch and maintain an effective system of controls to reduce exposure.
To ensure the effective roll-out of change management initiatives.
To maintain a high level of integrity and ethical standards.
Keep abreast with trends within the local market.
Responsibilities + Skills
Comprehensive knowledge of banks laid-down policies and procedures relating to all areas under control.Knowledge of the Retail Banking value proposition.Knowledge and understanding of sales and service strategies.Thorough knowledge and understanding of local target market profiles.
Matric.Institute of Bankers or related qualification is an advantageA seasoned banker with about 10 years branch banking experience.Experienced in managing a diverse range of people and activities is essential.
Knowledge of the socio-political and economic dynamics affecting the local market/s.Knowledge of the Code of Banking Practice.Knowledge of Managing Local Market sales principles.Knowledge of business economics and financial management principles and practice.Knowledge of risk management and credit principles, including an understanding of the terms and conditions of sanction.