Job Description

Job DescriptionThe Branch Manager is responsible for the growth of local sales for his/her branch and improve the customer service function of the branch. The branch manager will also oversee all staff and be responsible for day to day operational activities at the branch location. Main responsibilities: • Responsible for managing and growing local sales • Responsible for selling logistics solutions to customers • Maintain CRM per company policy • Responsible for creating new business through contact with prospective customers in the assigned market • Responsible for identifying market trends and competitive rate actions and communicating those trends to the Product Group • Responsible for identifying the competitive service strengths and weaknesses of the branch and making recommendations to constantly improve • Responsible for reviewing and reporting monthly performance • Responsible for managing the customer support/service function to external customers • Responsible for all functions and operations at the branch • Responsible for credit management of customers • Responsible for yearly performance appraisals for staff • Manages all personnel in the branch location Skills and Qualifications Bachelor’s Degree or equivalent experience highly preferred Nature and length of previous experience: 5+ years of management experience required in a sales/customer service role, preferably in Freight Forwarding ; Specialist knowledge: Experience in industry with sales and business development required ; Ocean and Air freight sales experience highly preferred.