Job Description

Job Purposea)To support the Relationship Manager within Nedbank Insurance brokerage space to maximize operational efficiency.(b)To offer superior client services.(c) To Identify and address client needs by providing a wide variety of services.(d) Resolves customer problems either through direct personal action or referral to alternative resources.Job ResponsibilitiesPhoning insurance companies for quotes as per client’s requests.Check policy schedules and endorsements from Insurance Institutions to make sure they meet the client's needs.Advise clients on the right Insurance cover to take.Handling and responding to both Client and Insurance Companies queries through faxes, e-mail and telephonically.Improve on ways to provide client service excellence.Support sales process through client onboarding / new business.Register claims on Websure system.Register claims with insurers.Follow up on claims until payments have been finalized.

Responsibilities + Skills

Answering customer questionsSharing information in different ways to increase stakeholders understandingCommunicating complex written information.Brainstorming ways of improving a product or situation.


Essential Qualifications - NQF LevelMatric / Grade 12 / National Senior CertificatePreferred Qualification


2 - 3 years working experience as a Broker Support Agent in the Short Term Insurance space dealing with Commercial and Personal Lines within the Banking/Brokerage Industry.

Job Summary

  • Published on: Saturday, 8th February 2020
  • Designation: Broker Support Agent
  • industry: Finance
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: on a call
  • Gender:
  • Application Deadline: Saturday, 8th February 2020

About the Company

  • Company Name: Nedbank Recruiting.
  • Address:
  • Website:
  • Company Profile:
  • Staying abreast of the various IFRS 9 modelling methodologies across retail and wholesale productsContributing to development aspects of the loss forecasting and stress testing framework and keeping the framework up to date as the methodology evolvesConducting ad hoc analysis on IFRS 9 PD, EAD, LGD and Survival models, as well as overall impairment calculations, for retail as well wholesale-type portfoliosConducting independent credit risk stress testing related research and using it as input into proposals and strategiesEngaging with various stakeholders across the organisation (including risk and finance) to discuss methodological aspects, business assumptions and results from the loss forecasting work stream

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