Job Purposea)To support the Relationship Manager within Nedbank Insurance brokerage space to maximize operational efficiency.(b)To offer superior client services.(c) To Identify and address client needs by providing a wide variety of services.(d) Resolves customer problems either through direct personal action or referral to alternative resources.Job ResponsibilitiesPhoning insurance companies for quotes as per client’s requests.Check policy schedules and endorsements from Insurance Institutions to make sure they meet the client's needs.Advise clients on the right Insurance cover to take.Handling and responding to both Client and Insurance Companies queries through faxes, e-mail and telephonically.Improve on ways to provide client service excellence.Support sales process through client onboarding / new business.Register claims on Websure system.Register claims with insurers.Follow up on claims until payments have been finalized.
Responsibilities + Skills
Answering customer questionsSharing information in different ways to increase stakeholders understandingCommunicating complex written information.Brainstorming ways of improving a product or situation.
Essential Qualifications - NQF LevelMatric / Grade 12 / National Senior CertificatePreferred Qualification
2 - 3 years working experience as a Broker Support Agent in the Short Term Insurance space dealing with Commercial and Personal Lines within the Banking/Brokerage Industry.