Business, Banker Direct CST

Job Description

Job PurposeTo take demand (in branch or via Voice branch) from personal and business (SE Lifestyle) customers for any banking matters ranging from product questions to customer account activities, as well as personal and business account opening, whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.To drive customer service excellence in order to add value and contribute to the overall profitability of the branch.To use data to identify system conditions that may hinder capability of response and what matters to the customer, whilst maximising value demand.

Responsibilities + Skills

Ensures that service requests in personal work list are actioned within agreed timelines.Educates customers on self-service / IVR functionality (e.g., PIN over IVR).


Deals with customer enquiries, ranging from product questions, customer account activities, RCPs, Credit Cards and Overdrafts.


Job Summary

  • Published on: Saturday, 5th September 2020
  • Designation: Business, Banker Direct CST
  • industry: Finance
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: 0
  • Gender:
  • Application Deadline: Saturday, 5th September 2020

About the Company

  • Company Name: Standard Bank Group.
  • Address: 9th Floor 011 636 9111/2 SBZAZAJJ Standard Bank Centre 5 Simmonds Street Johannesburg 2001 P O Box 7725
  • Website:
  • Company Profile:
  • To provide design and build decision agents and Credit process requirements for all Personal and Business products across the risk lifecycle for a particular stream (i.e. origination, account management and collections - to be customised per jobholder). This includes the process design of the end-to-end solution and working closely with appropriate Architectures (e.g., IT, Credit, Business, Data, etc.) to formulate sustainable strategic solutions.

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