Job Details Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful individual to help us fulfil our business objectives and build customer loyaltyJob PurposeTo provide a basic, branch-based Business Banking sales and service function to a portfolio of Small Enterprise (SE) customers requiring uncomplicated and standardised financial product solutions.Key Responsibilities/AccountabilitiesDrive Transaction Led-Customer AcquisitionPromotes and sells a range of appropriate Standard Bank of South Africa (SBSA) product offerings and solutions that meet the financial needs of small business customers.Acquires and opens new business accounts and cross sells at account origination according to customer needs.Cross-sells additional products and services to existing customers.Identifies and refers sales leads to Business stakeholders e.g. Vehicle and Asset Finance; Electronic Banking (Business Online); SBFC; SBIB; Card; Home Loans; etc.Actions lead lists provided from direct marketing.Ensures that all leads are logged correctly in the presence of the customer and ensures cross selling opportunities are identified.Identifies and actions opportunities for cross- and up-sell.Identifies migration opportunities and sells products/services reactively.
Responsibilities + Skills
Accurately and efficiently processes customer mandates/ documentation requirements for banking facilities.Educates customers regarding the parameters and routine procedures governing standard SE product and self-service channel offerings to ensure the correct customer behaviour and product usage.
Provides a simple and convenient offering to a portfolio of small enterprise customers.Proactively contacts Top 20 percent of customer in line with SE value proposition.Interacts with customers and conducts needs analyses to assist customers to better understand their financial requirements.