Call Centre Help Desk Clerk

Job Description

Candidate Duties and Responsibilities:Meet sales objectives and revenue targets Ensure that the agreed sales and revenue targets are achieved in line with business requirementsMeet operational efficienciesConsistently reach performance targets and standards relating to productivity, adherence, turnaround time and qualityAlways ensure that any outstanding tasks are up to dateAdhere to all service level agreementsConstantly and proactively communicate ways to improve efficiencies in our performance, procedures and systemsEnsure compliance standards and legislative requirements are adhered to and met against agreed quality benchmarksProvide an exceptional customer experienceEnsure a professional, polite and efficient service is offered by acting as an ambassadorTake responsibility for each call by ensuring that advice is always given in the customers best interest

Responsibilities + Skills

Effective communication skills (verbal and written)Must be available to work shifts, weekends and public holidaysClear credit and criminal recordMust be computer literate (Email, Internet, Word and Excel)Excellent telephone etiquette

Education

Qualifications and accreditationGrade 12/matric or equivalent qualificationMinimum of one-year of sales/telemarketing (inbound) experience within a contact centre

Experience

Job Summary

  • Published on: Wednesday, 20th January 2021
  • Designation: Call Centre Help Desk Clerk
  • industry: Miscellaneous
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: East London
  • Salary: 0
  • Gender:
  • Application Deadline: Wednesday, 20th January 2021

About the Company

  • Company Name: Mutholi Staffing.
  • Address:
  • Website: Mutholi Staffing
  • Company Profile:
  • Managing the sale of the company's products on the export market and actively promoting the company's image as a major international supplier in the specialty chemicals and plastics additives marketsResponding to overseas enquiries relating to the company's productsProviding and negotiating quotes in conjunction with the Sales logistics manager, according to marginal figures, lead price fluctuations and exchange rate fluctuations

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