Call Centre Manager

Job Description

About us, purpose, experience and qualificationsabout usHelpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.purpose

Responsibilities + Skills

Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.Maximise cross sell opportunities and strengthen client relationships

Education

Drive significant growth and profitability in the context of cost managementEstablish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiencyDevelop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service

Experience

Relevant degree3-4 years as a call centre manager and experience in acquiring/issuing environment. It is inherent to the role that the incumbent is honest in dealing with cash and financial transactions. As such, it is a pre-requisite for candidates to undergo consumer credit record checks to enable the Employer to ascertain whether the candidates credit record is acceptable .

Job Summary

  • Published on: Saturday, 18th January 2020
  • Designation: Call Centre Manager
  • industry: Retail
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: not
  • Gender:
  • Application Deadline: Saturday, 18th January 2020

About the Company

  • Company Name: FirstRand.
  • Address: PO Box 650149 Benmore, 2010
  • Website: www.firstrand.co.za
  • Company Profile:
  • FirstRand knows firsthand about banking. The company's FirstRand Bank Holdings operates FirstRand Bank and First National Bank in southern Africa, as well as asset financing firm WesBank and investment bank Rand Merchant Bank. FirstRand Limited owns and operates more than 750 branches and approximately 6,000 ATMs in South Africa, Botswana, Lesotho, Mozambique, Namibia, Swaziland, and Zambia. It also has a presence on every continent except Antarctica, with an international focus on Asia, Australia, the Middle East, and the UK. The company's activities encompass retail and private banking, corporate and investment banking, insurance, and asset management. 

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