CCC: Client Care Representative: General X20

Job Description

Who are we?

The Sanlam Personal Finance (SPF) cluster is responsible for Sanlam’s retail business in South Africa. SPF provides clients across different market segments (entry-level, middle-income, affluent, professional market and business owners) with a comprehensive range of appropriate and competitive financial solutions. These include traditional life insurance risk and savings products, investment, retirement, health and fiduciary services. Designed to facilitate long-term wealth creation, protection and niche financing, these solutions are engineered around client needs.

What will you do?
You will be responsible for providing professional and effective services to brokers, advisors and customers; meeting customer’s expectations, particularly in terms of quality and time-lines in compliance with the company’s standards.

Effectively deal with all client e-mails/faxes; investigating, and ensuring resolution of client policy service enquiries

Responsibilities + Skills

Must have passion for customer servicesStrong communication skillsAptitude to identify and solve problemsCapacity to manage informationVery good Interpersonal skillsYou must have Integrity and hold respect for others

Education

Matric/Grade 12A tertiary qualification which can either be a Diploma or Degree from a well-recognised institution is a requirement.

Experience

Policy services administration experience within a financial company is highly recommended.Call Centre experience will be to your advantage.Ability to communicate Fluently in these languages: English, Afrikaans an any African Language is a requirement.

Job Summary

  • Published on: Wednesday, 13th November 2019
  • Designation: CCC: Client Care Representative: General x20
  • industry: Finance
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: on a call
  • Gender:
  • Application Deadline: Wednesday, 13th November 2019

About the Company

  • Company Name: Sanlam.
  • Address: PO Box 1. Sanlamhof 7532. Street address. Sanlam Head Office, 2 Strand Road
  • Website: www.sanlam.co.za
  • Company Profile:
  • Charlize Theron may have run away to Hollywood, but the Sanlam Group keeps its star power at home in South Africa. Targeting middle-market and affluent clients, the company provides insurance and wealth management services. Major segments are life insurance (including annuities and other investment products) and short-term insurance (property and casualty coverage sold through majority-owned Santam). The company has been expanding its investment business through segments including Sanlam Investment Management, its Octane hedge fund of funds, and its SIM Emerging Markets, which focuses on African economies.

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