Centre Information Desk Officer

Job Description

Key Performance Areas:Administration functions:Deal effectively with customer queries and complaintsCommunicate personally and telephonically with a diverse group of shoppers and clientsProvide feedback to Centre Management with regards to suggestions, complaints and compliments in order to provide a better shopping environmentControl the sales of gift vouchersHandle cash dailyAssist with promotional activities such as competitions and shopper incentive programsControl situations in the event of theft, lost children or parents etc. This involves making public announcements, notifying security etc.Ensure effective communication in a crisis situationHandle irate customers and tenantsProvide relief for switchboard and receptionOversee the general operations of the Centre on weekends, i.e. efficient security, parking, escalators, lifts and air cons

Responsibilities + Skills

Education

Knowledge of basic Department structure and work and information flowAbility to work in a teamHave excellent telephone etiquetteAbility to use initiative when dealing with problems

Experience

Excellent communication skillsMust be computer literate2 years general office experience

Job Summary

  • Published on: Wednesday, 6th January 2021
  • Designation: Centre Information Desk Officer
  • industry: Miscellaneous
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: 0
  • Gender:
  • Application Deadline: Wednesday, 6th January 2021

About the Company

  • Company Name: Mutholi Staffing.
  • Address:
  • Website: Mutholi Staffing
  • Company Profile:
  • Managing the sale of the company's products on the export market and actively promoting the company's image as a major international supplier in the specialty chemicals and plastics additives marketsResponding to overseas enquiries relating to the company's productsProviding and negotiating quotes in conjunction with the Sales logistics manager, according to marginal figures, lead price fluctuations and exchange rate fluctuations

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