Job Description

Job Description:In essence, the role of Chatbot Author is to work with our business analysts, microservice and RPA developers to create agent centric Chatbot journeys that optimize the processes they follow to assist customers with their queries when they call into the call centre. Key Responsibilities Create journey flows using Visual DesignerYou will be required to create the journey flow based on the journey design, microservice responses, and RPA bot requirements. You will need to think on your feet to make sure certain validations and criteria specific restrictions are catered forAssist our business analysts to design and create the most optimal journeys that follow business rules and processesParticipate in design sessions with the business analysts to identify any improvements to the proposed journeyParticipate in design sessions with agents and product owner to make sure the design fully fulfils its purposeProvide input on how we can improve the current journeys available to agents

Responsibilities + Skills

Education

Matric/Grade 12 is essential

Experience

3 year degree/diploma in Computer Science, Information Systems, Business admin is beneficialMust be computer literate

Job Summary

  • Published on: Friday, 4th June 2021
  • Designation: Chatbot Author
  • industry: Finance
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: 0
  • Gender:
  • Application Deadline: Friday, 4th June 2021

About the Company

  • Company Name: network recruitment.
  • Address:
  • Website: https://www.networkrecruitment.co.za/
  • Company Profile:
  • Network Recruitment has an established track record. Our Consultants are committed to professionalism and service.These Candidate Testimonials - gathered from some of the thousands of candidates successfully placed by Network - highlight the experience and dedication shown by Network Recruitment's team. These testimonials are proof that Network Recruitment has mastered candidate placement, while the contribution made by these candidates in their various sectors is proof that quality is everything to Network Recruitment.

Simillar Jobs

+ Browse All Jobs

More From 'Finance'

+ Browse All Jobs