Job PurposeTo provide a single contact point where corporate clients receive cutting-edge, timely custodial service in order to maximise the relationship between Nedbank and its clients and effectively manage risk.Job ResponsibilitiesAdhere to relevant process documents for all activities, identify deviations and take corrective action.Follow relevant HR people management policies to manage performance and workflow appropriately.Provide clients with relevant market information to make decisions by keeping abreast of current rules and regulations.Intercept instructions from clients that breach market rules by notifying client and providing relevant information.Provide direct reports with appropriate tools, information and assistance when resolving issues.Build strategic relationships between the client service team and other stakeholders.Work with clients to find solutions to challenges and keep them informed of the status of unresolved issues. Cultivate a collaborative relationship with other customer service managers and relationship managers.Ensure team transformational targets are met during recruitment, retention and training process and using preferred suppliers.Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.Develop and implement action plans to address issues raised in culture surveys.Create a client service culture.Support implementation of business optimisation improvement through team engagement.Encourage team to generate innovative ideas and share knowledge.Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognise and reward achievement and take appropriate corrective action where required.Mentor and coach staff on identified performance gaps and agree on appropriate action.Motivate staff to perform and contribute to the success of the business by creating a teamwork environment.Stay abreast of developments in field of expertise, ensuring personal and professional growth.Manage and develop a capable high-performing team.
Responsibilities + Skills
Matric / Grade 12 / National Senior CertificateAdvanced Diplomas/National 1st Degrees
Customer Service ExperienceRegulatory Compliance ExperienceKnowledge of Financial Markets