Claims Manager: Home Owners Cover

Job Description

Job PurposeTo lead and manage the team by ensuiring relevant processes are administered and meet business requirements. Leading a diverse team to achieve optimum results. To monitor and process compliance (overseeing key performance indicator levels).Job ResponsibilitiesEvaluation of the current claim assessment processes for Home Owner's Cover claims.Implementation of identified improvements in claims assessment methodology by taking into account:Current best industry practices.Relevant research.Technology enablers.To partner and collaborate with both internal and external stakeholders to improve claims assessment and client experience.Keep abreast of trends, legislation and best practices within the financial management field in order to optimise service offering and delivery.Manage continuous improvement efforts by the identification of opportunities, cost reduction, improvement on the quality of claims decisions and systems enhancement.Drive the development and implementation of tools that allow for more efficient decision making capabilities.Oversee the delivery of accurate and timeous reporting, analysis and insights.

Responsibilities + Skills

Type of ExposureImplementing a strategic planWorking with clients to solve client problemsInvestigating and reviewing processes to improve client satisfactionConducting root cause analysisAnalysing situations or data that requires an in depth evaluation of multiple factorsDeveloping ways to minimize risks


Participate in ad-hoc projects and improvements.Ensure adherence to various policies, legislative requirements.Continually review and measure team activities against targets, standards and service levels, agreeing and taking actions to improve capability and performance so that the team achieves its maximum potential.Lead and manage team.


Matric / Grade 12 / National Senior CertificatePreferred Qualification

Job Summary

  • Published on: Monday, 10th August 2020
  • Designation: Claims Manager: Home Owners Cover
  • industry: Finance
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: 0
  • Gender:
  • Application Deadline: Monday, 10th August 2020

About the Company

  • Company Name: Nedbank Recruiting.
  • Address:
  • Website:
  • Company Profile:
  • Staying abreast of the various IFRS 9 modelling methodologies across retail and wholesale productsContributing to development aspects of the loss forecasting and stress testing framework and keeping the framework up to date as the methodology evolvesConducting ad hoc analysis on IFRS 9 PD, EAD, LGD and Survival models, as well as overall impairment calculations, for retail as well wholesale-type portfoliosConducting independent credit risk stress testing related research and using it as input into proposals and strategiesEngaging with various stakeholders across the organisation (including risk and finance) to discuss methodological aspects, business assumptions and results from the loss forecasting work stream

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