Job PurposeTo lead and manage the team by ensuiring relevant processes are administered and meet business requirements. Leading a diverse team to achieve optimum results. To monitor and process compliance (overseeing key performance indicator levels).Job ResponsibilitiesEvaluation of the current claim assessment processes for Home Owner's Cover claims.Implementation of identified improvements in claims assessment methodology by taking into account:Current best industry practices.Relevant research.Technology enablers.To partner and collaborate with both internal and external stakeholders to improve claims assessment and client experience.Keep abreast of trends, legislation and best practices within the financial management field in order to optimise service offering and delivery.Manage continuous improvement efforts by the identification of opportunities, cost reduction, improvement on the quality of claims decisions and systems enhancement.Drive the development and implementation of tools that allow for more efficient decision making capabilities.Oversee the delivery of accurate and timeous reporting, analysis and insights.
Responsibilities + Skills
Type of ExposureImplementing a strategic planWorking with clients to solve client problemsInvestigating and reviewing processes to improve client satisfactionConducting root cause analysisAnalysing situations or data that requires an in depth evaluation of multiple factorsDeveloping ways to minimize risks
Participate in ad-hoc projects and improvements.Ensure adherence to various policies, legislative requirements.Continually review and measure team activities against targets, standards and service levels, agreeing and taking actions to improve capability and performance so that the team achieves its maximum potential.Lead and manage team.
Matric / Grade 12 / National Senior CertificatePreferred Qualification