Job Description

Claims Manager – Insurance Claims DepartmentA challenging position exists within the Financial Services Insurance Claims Department for a self-motivated and assertive individual to identify trends and anomalies, investigating possible solutions and ensure the delivery thereof with all relevant stakeholders. The incumbent will be reporting directly to the Claims Department Manager.Your responsibilities would include:Review, analyse and provide improvement solutions on claims management processes and systems in line with product requirements.Identify and manage claims related risks in line with legislative.Compile financial reports and forecasting in line with business requirement.Monitor compliance in line with regulatory requirements such as Quality Assurance, Audit reports, TCF Outcomes.Provide management support to Claims Team, (e.g. IR, Performance Management, training, coaching, staff retention, engagement and morale etc.)Ensure effective communication and relationships with all internal and external business partners, including Marketing, Finance, Legal, Compliance, Underwriters and Third parties.Ensure all operational requirements are adhered to as per agreed upon Service levels.

Responsibilities + Skills

Experience on VISION, SAP applications [desirable]Be computer literate [MS Office & Excel]Business acumenAnalytical thinking and logical abilityNumerical skillsBe able to influence and persuadeEffective communication skills (verbal, written, electronic and interpersonal)Ability to work in a pressurised environment and meet deadlines/targets


BCom Degree [desirable]Diploma & Insurance related qualification


RE5 Financial Services Board Qualification [desirable]5 years minimum insurance claims experience3 years management experience within Claims or Customer ServicesExperience in Claims Management tools and systemsIR knowledge and people processes

Job Summary

  • Published on: Saturday, 29th February 2020
  • Designation: Claims Manager
  • industry: Retail
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: cape town
  • Salary: on a call
  • Gender:
  • Application Deadline: Saturday, 29th February 2020

About the Company

  • Company Name: The Foschini Group.
  • Address: Non-SA: + 27 21 938 7666
  • Website:
  • Company Profile:
  • Customers may know The Foschini Group (TFG) by one of its many different brand names. The company, with more than a dozen trading divisions, is one of the largest apparel, jewelry, and home furnishings specialty retailers in South Africa, operating more than 1,500 stores. TFG's retail businesses include Foschini, Donna-Claire, Markham, Exact!, @home, and AmericanSwiss. The company also operates sports apparel and jewelry retail stores, and issues credit cards. Its Markham (men's apparel) and Foschini (women's apparel and accessories) retail outlets account for most of the company's revenue. Beyond South Africa, the company in recent years has expanded to Botswana, Namibia, and Swaziland.

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