Claims Manager – Insurance Claims DepartmentA challenging position exists within the Financial Services Insurance Claims Department for a self-motivated and assertive individual to identify trends and anomalies, investigating possible solutions and ensure the delivery thereof with all relevant stakeholders. The incumbent will be reporting directly to the Claims Department Manager.Your responsibilities would include:Review, analyse and provide improvement solutions on claims management processes and systems in line with product requirements.Identify and manage claims related risks in line with legislative.Compile financial reports and forecasting in line with business requirement.Monitor compliance in line with regulatory requirements such as Quality Assurance, Audit reports, TCF Outcomes.Provide management support to Claims Team, (e.g. IR, Performance Management, training, coaching, staff retention, engagement and morale etc.)Ensure effective communication and relationships with all internal and external business partners, including Marketing, Finance, Legal, Compliance, Underwriters and Third parties.Ensure all operational requirements are adhered to as per agreed upon Service levels.
Responsibilities + Skills
Experience on VISION, SAP applications [desirable]Be computer literate [MS Office & Excel]Business acumenAnalytical thinking and logical abilityNumerical skillsBe able to influence and persuadeEffective communication skills (verbal, written, electronic and interpersonal)Ability to work in a pressurised environment and meet deadlines/targets
BCom Degree [desirable]Diploma & Insurance related qualification
RE5 Financial Services Board Qualification [desirable]5 years minimum insurance claims experience3 years management experience within Claims or Customer ServicesExperience in Claims Management tools and systemsIR knowledge and people processes