Job DescriptionThe Claims Negotiator contributes to the organisational goals by processing (from registration through to settlement) and validating insured’s (& Third parties’) claims within reasonable time frames to meet the insured’s needs and requirements. Results orientated and thrive within a high pressure dynamic environment. A strategic thinker who follows a decisive and proactive approach. A team player that is committed to acting with integrity, responsibility, and accountability. Responsible for handling a variety of Salvage claims to conclusion within established range of authority. Work involves independent judgment with minimal supervision Minimum Job Requirements; Matric Prepared to study towards a full FAIS qualification Must do Regulatory Representatives exam Minimum of 5 years’ experience in claims field Bilingual Efficient in word, excel and outlook Good communicator (verbal & written) Must be a problem solver (able to assimilate large amounts of information and apply policy wording) Skills: Technical expertise Quality control Job specific knowledge Reporting Negotiation Risk Management
Responsibilities + Skills
Prepare total loss damage evaluation, determination, and actual cash value of vehicle. Responsible for reviewing assigned claims on a regular basis and is accountable for accurate reserves and updating the system.
Document the loss, address immediate questions regarding the claims process and reviews, analyse and communicates the vehicle settlement value. Evaluate and validate moderately to complex total loss estimate.