Job Description

Job Responsibilities

  • Minimise expenses by using cost effective processes and staying within the operational budget
  • Ensure turnaround times are met through processing financial transactions within the Service Level Agreement (SLA) requirements
  • Ensure effective management of work by adhering to stipulated timeframes and quality delivery of work
  • Develop and maintain collaborative relationships with external clients through offering quality service and meeting turnaround times.
  • Manage trusting working relationships with internal stakeholders through engagement sessions, appropriate reporting and regular communication
  • Ensure client satisfaction by understanding and meeting their required needs
  • Manage the performance of staff by putting in place resource plans that include work allocation and clear accountability

Responsibilities + Skills

Working with clients to solve client problemsInvestigating and reviewing processes to improve client satisfactionCommunicating job requirements and performance standards to othersConducting performance feedback meetingsChecking performance data to measure employee performance


Matric / Grade 12 / National Senior Certificate


3 to 5 five years working experience as a Claims Team Leader within the Short Term Insurance space within the Banking/Financial Services Industry.

Job Summary

  • Published on: Tuesday, 8th October 2019
  • Designation: Claims Team Leader
  • industry: Finance
  • Vacancy:
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: not
  • Gender:
  • Application Deadline: Tuesday, 8th October 2019

About the Company

  • Company Name: Nedbank Recruiting.
  • Address:
  • Website:
  • Company Profile:
  • Staying abreast of the various IFRS 9 modelling methodologies across retail and wholesale productsContributing to development aspects of the loss forecasting and stress testing framework and keeping the framework up to date as the methodology evolvesConducting ad hoc analysis on IFRS 9 PD, EAD, LGD and Survival models, as well as overall impairment calculations, for retail as well wholesale-type portfoliosConducting independent credit risk stress testing related research and using it as input into proposals and strategiesEngaging with various stakeholders across the organisation (including risk and finance) to discuss methodological aspects, business assumptions and results from the loss forecasting work stream

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