Job Purpose:To deliver service excellence through the provision of professional and knowledgeable advice on Claire's products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.Job Objectives:To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.To drive and maximise sales of the department through by proactively driving promotions, cross-selling and up-selling in order to ensure that monthly targets are consistently met.To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.To maintain updated knowledge on all related products, ranges, promotions and events in order to provide the correct information to customers at all times.To efficiently execute all operational activities within the department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.To perform ear piercing procedures in compliance with company and legal guidelines.To ensure all in-store visual merchandising, in-store presentation and promotional standards within the department are consistently met.To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Responsibilities + Skills
Results and target drivenStrong customer orientationGood communication skillsInterpersonal skillsEngaging and confidentKnowledge of and passion for fashion and accessory products
Understanding and application of selling principlesRetail/FMCG background and understanding of merchandising and promotions principlesUnderstanding of stock management proceduresKnowledge of customer service excellence
Persuading and influencingRelating and NetworkingDelivering Results and Meeting Customer ExpectationsFollowing instructions and proceduresWorking with peopleEntrepreneurial and Commercial Thinking