Job PurposeThe manager, client experience will work in close collaboration with the Head of Client Experience to support the implementation of the Wealth International(WIN) Customer Experience Strategy to transform the client experience. This will be achieved through projects to put the client at the centre of digital design and ensure both enablement of an improved client experience and ongoing collection and analysis of client feedback.The role holder must have an understanding of key drivers of customer satisfaction and process improvement methodologies and ensure that the procedures/processes used to deliver these are in accordance with Group Standards.The role holder may be required to manage multiple complex responsibilities involving interaction with several business areas.
Responsibilities + Skills
Advocate for a client focused approach and drive adoption of digital enablement in order to support individual business units in achieving their NPS targets.
Experience Description: At least 3 years experience in a leadership position in Client ExperienceExperience required 2