Client Experience Manager

Job Description

Job PurposeThe manager, client experience will work in close collaboration with the Head of Client Experience to support the implementation of the Wealth International(WIN) Customer Experience Strategy to transform the client experience. This will be achieved through projects to put the client at the centre of digital design and ensure both enablement of an improved client experience and ongoing collection and analysis of client feedback.The role holder must have an understanding of key drivers of customer satisfaction and process improvement methodologies and ensure that the procedures/processes used to deliver these are in accordance with Group Standards.The role holder may be required to manage multiple complex responsibilities involving interaction with several business areas.

Responsibilities + Skills


Advocate for a client focused approach and drive adoption of digital enablement in order to support individual business units in achieving their NPS targets.


Experience Description: At least 3 years experience in a leadership position in Client ExperienceExperience required 2

Job Summary

  • Published on: Saturday, 12th September 2020
  • Designation: Client Experience Manager
  • industry: Finance
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: 0
  • Gender:
  • Application Deadline: Saturday, 12th September 2020

About the Company

  • Company Name: Standard Bank Group.
  • Address: 9th Floor 011 636 9111/2 SBZAZAJJ Standard Bank Centre 5 Simmonds Street Johannesburg 2001 P O Box 7725
  • Website:
  • Company Profile:
  • To provide design and build decision agents and Credit process requirements for all Personal and Business products across the risk lifecycle for a particular stream (i.e. origination, account management and collections - to be customised per jobholder). This includes the process design of the end-to-end solution and working closely with appropriate Architectures (e.g., IT, Credit, Business, Data, etc.) to formulate sustainable strategic solutions.

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