Client Relations Administrator

Job Description

takealot.com, a leading South African online retailer, is looking for a highly talented Client Relations Administrator to join our Takealot Delivery Team in Cape Town.We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.Reporting to the Compliance Training Manager.Your responsibilities will include:To assist the complaints administrative process and resolution thereofUnderstand the different departments' policies and procedures, in order to facilitate investigations and communicate effectively.Understand the delivery process end to end to investigate and resolve logistic escalations, in order to provide and action resolution feedback where applicable to our clientsLiaise with TDT (Takealot Delivery Team) branches, DC's, Supply Chain and team leads from respective teams where necessary to drive resolutionLiaising with customers to obtain further information to facilitate investigation resolutionSupport insight generation for reporting back to business, identifying root cause for trend analysisBuilding and maintaining sustainable business relationships amongst stakeholders

Responsibilities + Skills

Excellent problem-solving skillsUnderstanding of Distribution Centre purpose, function and operation at a detail levelRespond quickly to changing situations and works well under pressure while maintaining individual team effectiveness

Education

Process gap analysis recommendation of business process improvementsGeneral organising and administrative support as requiredPerforms other related duties, in accordance with operational business requirements

Experience

Logical thinkerStrong attention to detailGood interpersonal skills - works well with others, able to motivate a complex team with diverse skillsFocused, self-motivated and target driven; determined to succeed

Job Summary

  • Published on: Friday, 7th February 2020
  • Designation: Client Relations Administrator
  • industry: Miscellaneous
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: cape town
  • Salary: on a call
  • Gender:
  • Application Deadline: Friday, 7th February 2020

About the Company

  • Company Name: takealot.com.
  • Address:
  • Website: www.takealot.com
  • Company Profile:
  • Takealot.com was officially launched in June 2011, following the successful acquisition of an existing ecommerce business called Take2 by the US-based investment firm, Tiger Global Management and Kim Reid in October 2010. Today, takealot.com is the leading ecommerce retailer in ... Read moreMission: Takealot.com’s mission is to be the most customer-centric online shopping destination in Africa, and has built a foundation on the simple concept that the customer comes first.The success of the business is based on its ability to delight customers with amazing customer service. Takealot.com is dedicated to improving the customer experience, from the moment you arrive on the website or app and place an order to when it arrives at your door. 

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