Job Description

Who are we?Sanlam Corporate Cluster comprises of the two existing businesses - Sanlam Employee Benefits (SEB) and Sanlam Health Management (SHM) and the soon to be established Sanlam Corporate Solutions. These businesses enhance our corporate business offering through providing integrated solutions for corporate clients both in South Africa and across the African continent by providing tailored solutions to targeted corporates. What will you do?The successful applicant will be part of the core, senior management team and will be responsible with the Strategic Client Relationship Manager for the success of the businessThis senior management position is responsible for a portfolio of high profile clients. The Client Relationship Manager accepts total responsibility for the relationships and administration of the retirement funds within this portfolio. The relationships include those with Employer and Member Trustees, Union representatives, Employer HR, Employees, Staff, other Service providers, Consultants etc.Deliver excellent client service (strategic and operational) to all stakeholders e.g. Board of Trustees, Principal Officers, Consultants, HR Managers, Brokers and MembersContribute to the profitability of the company through management of income, negotiation of annual fees and identification of opportunities for growthProvide effective written and verbal communication to all clients e.g. through presentations, providing of trustee and claims reports, new entrant and switch certificates and benefit statementsAttendance of trustee meetings and sub committee meetings related to the portfolio of clients – this could include travellingIdentify client needs. Set targets and take accountability for the monitoring and achievement of performance objectives as indicated in Service Level Agreements