Client Service Enforcing Disciplinary

Job Description

Job PurposeTo minimise financial and reputational risk exposure relating to administration functions for internal and external stakeholders within Nedbank through enabling others.Job ResponsibilitiesBuild strong relationships with external stakeholders by identifying needs; paying on time; resolving queries timeously; networking and regular communication.Build and maintain working relationships by fostering collaboration; ongoing communication; assigning responsibility and accountability and sharing relevant information.Ensure transformational target are met for own team through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list.Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).Participate in the development and implement action plans to address issues raised in culture surveys to improve results.Address issues raised in culture surveys by participating in the development and implementation of action plans.Create a client service culture through various required interventions.Support and encourage staff to participate and support corporate responsibility initiative.Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.Encourage team to generate innovative ideas and share knowledge.Improve turn-around times by mentoring staff and measuring performance according to SLAs.Contribute to Business unit profitability by preventing and minimizing financial losses and monitoring expenses.Manage performance of staff by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and take appropriate corrective action where required.Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.Contribute to team effectiveness byfollowing the recruitment process when recruiting talent.

Responsibilities + Skills

Communicating job requirements and performance standards to othersChecking performance data to measure employee performanceWorking with clients to solve client problems

Education

Matric / Grade 12 / National Senior Certificate

Experience

Enforcing disciplinary actions against employeesInvestigating and reviewing processes to improve client satisfactionAssuming a key leadership roleCoaching and mentoring of othersRecruiting and staffing

Job Summary

  • Published on: Monday, 9th March 2020
  • Designation: Team Leader: Client Service
  • industry: Finance
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: on a call
  • Gender:
  • Application Deadline: Monday, 9th March 2020

About the Company

  • Company Name: Nedbank Recruiting.
  • Address:
  • Website: https://www.nedbank.co.za/
  • Company Profile:
  • Staying abreast of the various IFRS 9 modelling methodologies across retail and wholesale productsContributing to development aspects of the loss forecasting and stress testing framework and keeping the framework up to date as the methodology evolvesConducting ad hoc analysis on IFRS 9 PD, EAD, LGD and Survival models, as well as overall impairment calculations, for retail as well wholesale-type portfoliosConducting independent credit risk stress testing related research and using it as input into proposals and strategiesEngaging with various stakeholders across the organisation (including risk and finance) to discuss methodological aspects, business assumptions and results from the loss forecasting work stream

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