Job PurposeTo minimise financial and reputational risk exposure relating to administration functions for internal and external stakeholders within Nedbank through enabling others.Job ResponsibilitiesBuild strong relationships with external stakeholders by identifying needs; paying on time; resolving queries timeously; networking and regular communication.Build and maintain working relationships by fostering collaboration; ongoing communication; assigning responsibility and accountability and sharing relevant information.Ensure transformational target are met for own team through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list.Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).Participate in the development and implement action plans to address issues raised in culture surveys to improve results.Address issues raised in culture surveys by participating in the development and implementation of action plans.Create a client service culture through various required interventions.Support and encourage staff to participate and support corporate responsibility initiative.Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.Encourage team to generate innovative ideas and share knowledge.Improve turn-around times by mentoring staff and measuring performance according to SLAs.Contribute to Business unit profitability by preventing and minimizing financial losses and monitoring expenses.
Responsibilities + Skills
Maintain a capable high performing team andensure an environment for optimal performance is created by identifying talent pool through conducting career conversations; utilising the talent grid principles and developing talent retention programmes (e.g rotation).
Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.