ENVIRONMENT:A data-driven Brand Specialist seeks a forward-thinking & solutions-driven Client Support Technician with strong WordPress ability to join a fully remote team, based locally & the US, passionate about delivering exceptional client experiences. Your role will be to manage project queues, keeping information and data organised and identify client needs and potential solutions, carrying out client-facing communication for various project sizes. You will require 5-6 years suitable work experience with at least 3 years WordPress Support, be familiar with the WordPress web hosting landscape, experience with WordPress page builders such as Gutenberg, Elementor, Divi, & Visual Bakery and be able to troubleshoot and diagnose common issues related to SSL, WordPress configuration, plugins, themes, and related updates. Hours will be 3pm – 12am (SA Time), which could be adjusted later on.
Responsibilities + Skills
Be able to troubleshoot and diagnose common issues related to SSL, WordPress configuration, plugins, themes, and related updates. This may require using an SFTP client (FileZilla, Transmit) to rule out common file conflicts.
5-6 Years relevant work experience with a minimum of 3 years WordPress Support experience.