Job PurposeTo recover debt and assets by following internal and legal processes and procedures resulting in reduced costs and losses for the bank.Job ResponsibilitiesEnsure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring the accounts.Rehabilitate accounts by contacting, negotiating, concluding and monitoring arrangements with client and authorised third parties.Reduce and manage impairments and credit loss ratio by applying the appropriate actions including drawing daily reports and distributing to relevant stakeholders.Maintain client satisfaction by responding to general queries on risk or arrears timeously.Contribute to team dynamics by sharing knowledge and ideas.Build and maintain business relationships with internal and external stakeholders by sharing performance expectations.Ensure client account status are correct by checking the account history details on the system.Keep the customer profile updated by site visit, sending letters, statements and attach proof on the profile.Prioritise customer accounts by grading all accounts into risk categories and age analysis.Minimise potential loss to the bank by implementing the collection process and strategy.Ensure to comply with policies, procedures and regulations by following prescribed processes and mandates.Notify clients of dormant /excess or arrears accounts by preparing and sending relevant correspondence.Outline progress and planned actions for the forthcoming month by meeting with stakeholders on a monthly basis.Escalate high risk matters (liquidation, deceased estates, absconsion, alienation, debt review, bad debt write-off, business rescue, arrear accounts, etc..) by distributing to relevant stakeholders.Improve workflow and time management efficiencies by proactive planning and implementing credit control processKeep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
Responsibilities + Skills
Sharing information in different ways to increase internal stakeholders understandingCommunicating internallyManaging costs against a budget
Matric / Grade 12 / National Senior Certificate
Capturing dataChecking accuracy of reports and recordsManaging and monitoring internal customer expectationsReconciliation statements