Collections Consultant Senior Certificate

Job Description

Job PurposeTo recover debt and assets by following internal and legal processes and procedures resulting in reduced costs and losses for the bank.Job ResponsibilitiesEnsure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring the accounts.Rehabilitate accounts by contacting, negotiating, concluding and monitoring arrangements with client and authorised third parties.Reduce and manage impairments and credit loss ratio by applying the appropriate actions including drawing daily reports and distributing to relevant stakeholders.Maintain client satisfaction by responding to general queries on risk or arrears timeously.Contribute to team dynamics by sharing knowledge and ideas.Build and maintain business relationships with internal and external stakeholders by sharing performance expectations.Ensure client account status are correct by checking the account history details on the system.Keep the customer profile updated by site visit, sending letters, statements and attach proof on the profile.Prioritise customer accounts by grading all accounts into risk categories and age analysis.Minimise potential loss to the bank by implementing the collection process and strategy.Ensure to comply with policies, procedures and regulations by following prescribed processes and mandates.Notify clients of dormant /excess or arrears accounts by preparing and sending relevant correspondence.Outline progress and planned actions for the forthcoming month by meeting with stakeholders on a monthly basis.Escalate high risk matters (liquidation, deceased estates, absconsion, alienation, debt review, bad debt write-off, business rescue, arrear accounts, etc..) by distributing to relevant stakeholders.Improve workflow and time management efficiencies by proactive planning and implementing credit control processKeep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managersEnsure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.

Responsibilities + Skills

Sharing information in different ways to increase internal stakeholders understandingCommunicating internallyManaging costs against a budgetKnowledge of account restructuring


Matric / Grade 12 / National Senior Certificate


Job Summary

  • Published on: Wednesday, 2nd September 2020
  • Designation: Collections Consultant
  • industry: Finance
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: 0
  • Gender:
  • Application Deadline: Wednesday, 2nd September 2020

About the Company

  • Company Name: Nedbank Recruiting.
  • Address:
  • Website:
  • Company Profile:
  • Staying abreast of the various IFRS 9 modelling methodologies across retail and wholesale productsContributing to development aspects of the loss forecasting and stress testing framework and keeping the framework up to date as the methodology evolvesConducting ad hoc analysis on IFRS 9 PD, EAD, LGD and Survival models, as well as overall impairment calculations, for retail as well wholesale-type portfoliosConducting independent credit risk stress testing related research and using it as input into proposals and strategiesEngaging with various stakeholders across the organisation (including risk and finance) to discuss methodological aspects, business assumptions and results from the loss forecasting work stream

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