About us, purpose, experience and qualifications
Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.
Responsibilities + Skills
Above average knowledge of all value adds that are applicable to VBS products as well as the rules and terms and conditions that apply to themSound knowledge of Hogan (IDS, CIS and CIS efficiencies)Computer literacy is vital e.g., Outlook, Word, Excel and PowerPoint
At least 5 years FNB branch experienceAn excellent working knowledge of all VBS products, Rewards, their rules, terms and conditions and pricing
Quality complaints management to find resolution for clients who raise any expression of dissatisfaction with product and services. Manage complaints end-to-end, by prioritising according to the agreed criteria.Create awareness of the complaints procedures to improve the overall customer relationship between the business and clients