Complaints Resolution Representative

Job Description

About us, purpose, experience and qualifications
about us
Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.

Responsibilities + Skills

Above average knowledge of all value adds that are applicable to VBS products as well as the rules and terms and conditions that apply to themSound knowledge of Hogan (IDS, CIS and CIS efficiencies)Computer literacy is vital e.g., Outlook, Word, Excel and PowerPoint


At least 5 years FNB branch experienceAn excellent working knowledge of all VBS products, Rewards, their rules, terms and conditions and pricing


Quality complaints management to find resolution for clients who raise any expression of dissatisfaction with product and services. Manage complaints end-to-end, by prioritising according to the agreed criteria.Create awareness of the complaints procedures to improve the overall customer relationship between the business and clients

Job Summary

  • Published on: Thursday, 5th December 2019
  • Designation: Complaints Resolution Representative
  • industry: Retail
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: not
  • Gender:
  • Application Deadline: Thursday, 5th December 2019

About the Company

  • Company Name: FirstRand.
  • Address: PO Box 650149 Benmore, 2010
  • Website:
  • Company Profile:
  • FirstRand knows firsthand about banking. The company's FirstRand Bank Holdings operates FirstRand Bank and First National Bank in southern Africa, as well as asset financing firm WesBank and investment bank Rand Merchant Bank. FirstRand Limited owns and operates more than 750 branches and approximately 6,000 ATMs in South Africa, Botswana, Lesotho, Mozambique, Namibia, Swaziland, and Zambia. It also has a presence on every continent except Antarctica, with an international focus on Asia, Australia, the Middle East, and the UK. The company's activities encompass retail and private banking, corporate and investment banking, insurance, and asset management. 

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