Job PurposeTo provide specialist advice and consultation on the product speciality; identify and resolve most complex issues related to specific product and be the final point of resolution before consulting externally. Create and/or maintainand communicate documentation of all processes; procedures and standards that enable the specific product and its application within Nedbank .Develop optimum solutions that meet both business and technology requirements . Design Technical Solution relating to the product.Job ResponsibilitiesConsult and provide advice on the use of the specific product including development and configuration.Ensure ongoing availability within the SLA requirements, and maximum exploitation of the product features across multiple business initiatives. Identify further opportunities for use of the product.Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.Stay abreast of developments in field of expertise, ensuring personal and professional growth.Understand and embrace the Nedbank vision and values, leading by example.Identify opportunities to influence the improvement or enhancement of business processes and methodologies.Participate in Research and Development related to product usage. Ensure alignment with emerging technologies, and communicate the impact on Nedbank technologies.Participate and influence the technology evolution journey.Present to stakeholders on any impact or change to specific product. Meet client needs and provide stakeholders with business information on product performance.Expand IP beyond own product speciality and collaboratively with stakeholdersProvide support on specific product Issues when consulted to provide problem solving.Participate in design forums, project forums and in Request for Proposal (RFP) document and maintain documents relevant to specific products.
Responsibilities + Skills
Enable skilling and required corrective action taking place by sharing knowledge and industry trends with team.Grow the profession through technical mentoring.Review vendor training offerings and stay abreast of changes related to the product.Develop the skill (applicable technical product skill) within the organisation and act as skills mentor on specific product.
Matric / Grade 12 / National Senior CertificateAdvanced Diplomas/National 1st Degrees
Minimum 3-5 years specialisation in the specific product