Consumer Services Administrator

Job Description

Key ResponsibilitiesLog calls for standard and high risk complaints throughout each day, flagging early any critical issues that require an immediate response from the companyConduct Verbal and Telephonic communication with customers and consumers, calming and advising them on the consumer complaints journeyEnsure that management are made aware of any trending complaints so that the relevant internal stakeholders can be brought up to speed and a solution crafterAdvise consumers on specialized /specific questions e.g. baby feeding, use of pesticides etc..Be able to recommend alternate Brands or alternatives when a consumer is not satisfied with the product or brand they are currently engaging withMake careful recommendation on the recall of products when a trend is highlighted

Responsibilities + Skills

Education

Key attributes and competenciesConflict resolution - ability to deescalate situations and problem solve high intensity situations

Experience

Job Summary

  • Published on: Monday, 18th January 2021
  • Designation: Consumer Services Administrator
  • industry: Miscellaneous
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: 0
  • Gender:
  • Application Deadline: Monday, 18th January 2021

About the Company

  • Company Name: Mutholi Staffing.
  • Address:
  • Website: Mutholi Staffing
  • Company Profile:
  • Managing the sale of the company's products on the export market and actively promoting the company's image as a major international supplier in the specialty chemicals and plastics additives marketsResponding to overseas enquiries relating to the company's productsProviding and negotiating quotes in conjunction with the Sales logistics manager, according to marginal figures, lead price fluctuations and exchange rate fluctuations

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