Job PurposeTo provide a high level of service to Customers, SBIB provincial offices, SBSA branches, stakeholders and Underwriters by resolving insurance policy queries on products according to business needs, to facilitate the development of customer loyalty through customer relationship management and to consistently portray a corporate image.Key Responsibilities/AccountabilitiesAdherence to Contact Centre requirements; AdministrationQuery resolution • Resolves insurance related queries and complaints from customers; • Facilitates the development of customer and business loyalty through relationship management and consistently portray a professional corporate image in accordance with the values of SBIB and SBSA. • Ensures that SLA’s are met • Meet daily productivity of 100% • Adherence to Contact Centre Management process (WFM) • Monitoring of personal performance related to contact Centre requirementsService customers end to end from an insurance perspective; Administration adherence
Responsibilities + Skills
Review that products and services meet with the clients requirements; Analyse and apply underwriting knowledge and principles on each customer request to ensure that customer needs are met and all risk are adequately covered
Promote a professional image when dealing with Product owners, SBSA Branch Consultants, SBIB Provincial Consultants, Finance and IT (both internal and external) and all other Stakeholder in accordance with the corporate values of SBSA.