To determine and confirm qualifying restructure criteria for distressed accounts and effect the main file changes in order to reduce the risk caused by arrear accounts in Home Loans.
Achieve low default target by assessing the quality of applications within bank guidelines, external & internal policies and legislation.
Contribute to minimising provisions for bad debt by rehabilitating distressed accounts within acceptable risk parameters.
Reduce losses to the bank by identifying and reporting possible fraud.
Facilitate achievement of targets by providing advice to Restructuring Office Team on choosing appropriate products and effecting main file changes.
Build strong relationships with Restructure Team and other stakeholders by collaborating, determining needs and providing advice that facilitates target achievement.
Smooth the flow of work by maintaining relationships with internal stakeholder network.
Contribute to improved client service by verifying applications within prescribed turnaround times.
Ensure that work is delivered according to plan by monitoring progress against personal scorecard objectives (targets, service level agreements, quality of assessment) and taking remedial action where necessary.
Manage time and resources by ensuring that work is completed efficiently without compromising on performance standards.
Meet client service level agreements by processing applications within prescribed turnaround times and in line with agreed standards.
Comply with Credit policy and credit mandate by operating within set guidelines.
Minimize risk of default by assessing the quality of applications within bank guidelines, external & internal policies and legislation.
Comply with risk standards by monitoring applications to identify possible fraud and reporting appropriately.
Improve effectiveness of credit assessment processes by constantly reviewing outputs and making recommendations.
Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Responsibilities + Skills
Governance, Risk and ControlsNedbank policies and proceduresPrinciples of project managementRelevant regulatory knowledgeDecision-making processCluster Specific Operational KnowledgeBehavioural Competencies
Analysing situations or data that require an in depth evaluation of multiple factorsDeveloping ways to minimise risksInteracting with diverse peopleManaging conflict situationsAnalysing and interpreting qualitative and quantitative data
Minimum Experience Level3+ years Credit Risk Management experience within Banking environment