Customer Communication Agent

Job Description

SASOL ENERGYThe Energy business manages the marketing and sales of all Sasol’s oil, gas and electricity products in Southern Africa. In addition, our mandate is to oversee the growth of Sasol’s direct liquid fuels marketing presence, with a strong bias toward retail outlets in Southern Africa.Internationally, we are responsible for Sasol’s gas-to-liquid (GTL) business ventures based on our proprietary technology, creating higher-value products.ABOUT THE ROLE / PURPOSE OF THE JOBThe purpose of this position is to be the single point of communication for customers. The Customer Communication Agent must ensure all orders are captured accurately on the ERP system received via the available omni channels and also provide proactive feedback to the customer about amendments made on the initial requested order.FUNCTIONAL OUTPUTSEnsure customer orders received via the various omni channels are accurately captured.Identify callers through set authentication rules and/or validate or amend caller details in order to detect and/or prevent fraudulent orders.Maintain stakeholder relationships by providing quality service with excellent verbal, telephone and e-mail etiquette displayed.Proactive contact with customers throughout the order process to provide feedback on their orders, inquiries and requests in order to ensure customer satisfaction.Engage customers regarding tank dip readingsFollow up with all customers that have not confirmed their suggested orders within the specified time line.First contact with SAE for customers and other stakeholdersNeed to work a shift based operational environment, we operate 24/7 including all public holidays.Standby and overtime is required to be worked.

Responsibilities + Skills

Education

Grade 12 (must)

Experience

Minimum of 3 years relevant experience in Customer Service or Call or Contact centre environment

Job Summary

  • Published on: Thursday, 27th February 2020
  • Designation: Customer Communication Agent
  • industry: Miscellaneous
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Mpumalanga
  • Salary: on a call
  • Gender:
  • Application Deadline: Thursday, 27th February 2020

About the Company

  • Company Name: Sasol.
  • Address:
  • Website: www.sasol.com
  • Company Profile:
  • Committed to excellence in all we do, Sasol is an international integrated energy and chemical company that leverages the talent and expertise of our more than 30 000 people working in 33 countries. We develop and commercialise technologies, and build and operate world-scale facilities to produce a range of product streams, including liquid fuels, high-value chemicals and low-carbon electricity.By combining the talent of our people and our technological advantage, Sasol has been a pioneer in innovation for over six decades. As market needs and stakeholder expectations have changed, so too have our methods, facilities and products, driving progress to deliver long-term shareholder value sustainably. The growth and enhancement of our foundation businesses in Southern Africa is complemented by the significant chapter of growth, Sasol has entered in its history.

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