SASOL ENERGYThe Energy business manages the marketing and sales of all Sasol’s oil, gas and electricity products in Southern Africa. In addition, our mandate is to oversee the growth of Sasol’s direct liquid fuels marketing presence, with a strong bias toward retail outlets in Southern Africa.Internationally, we are responsible for Sasol’s gas-to-liquid (GTL) business ventures based on our proprietary technology, creating higher-value products.ABOUT THE ROLE / PURPOSE OF THE JOBThe purpose of this position is to be the single point of communication for customers. The Customer Communication Agent must ensure all orders are captured accurately on the ERP system received via the available omni channels and also provide proactive feedback to the customer about amendments made on the initial requested order.FUNCTIONAL OUTPUTSEnsure customer orders received via the various omni channels are accurately captured.Identify callers through set authentication rules and/or validate or amend caller details in order to detect and/or prevent fraudulent orders.Maintain stakeholder relationships by providing quality service with excellent verbal, telephone and e-mail etiquette displayed.Proactive contact with customers throughout the order process to provide feedback on their orders, inquiries and requests in order to ensure customer satisfaction.Engage customers regarding tank dip readingsFollow up with all customers that have not confirmed their suggested orders within the specified time line.First contact with SAE for customers and other stakeholdersNeed to work a shift based operational environment, we operate 24/7 including all public holidays.Standby and overtime is required to be worked.
Responsibilities + Skills
Grade 12 (must)
Minimum of 3 years relevant experience in Customer Service or Call or Contact centre environment