Customer Liaison Agent

Job Description

about usWesBank, a division of FirstRand Bank Limited, is a leading Vehicle and Asset Finance bank and part of one of the largest financial services groups in Africa. WesBank has over 40 years experience in asset finance. We focus on providing secured instalment finance to retail, public sector and corporate markets, as well as related services such as insurance, fleet management and full maintenance rental. WesBank is the partner of choice for over 60 leading international brands in fields such as automotive original equipment manufacturers (OEMs), insurance providers and oil companies. We are a global company with successful operations throughout Africa as well as the UK.purposeThe Customer Liaison Agent is required to collect money in arrears or alienated assets from clients in an assertive and professional manner, ensuring every effort is made to rehabilitate accounts before assets are repossessed. The incumbent should strive toward an ideal outcome of the tracing process by re-arranging payment agreements, informing clients that failure to settle the matter amiably will demand further repossession actions as per the Debtors Act. The successful incumbent will need to be "street-wise" in building networks on the ground, and have a sound knowledge of the geographical area to allow for effective, quick tracing of people and goods in a diplomatic and sometimes covert manner.

Responsibilities + Skills


Minimum Qualification - Grade 12 / National Certificate in CommercePreferred Qualification - Diploma Advanced Certificate in Commerce or Criminology


Experience - One to three years experience in a Debt Collecting role, but preferably in a field capacity with debt tracers or SAPS

Job Summary

  • Published on: Wednesday, 2nd December 2020
  • Designation: Customer Liaison Agent
  • industry: Miscellaneous
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: 0
  • Gender:
  • Application Deadline: Wednesday, 2nd December 2020

About the Company

  • Company Name: FirstRand.
  • Address: PO Box 650149 Benmore, 2010
  • Website:
  • Company Profile:
  • FirstRand knows firsthand about banking. The company's FirstRand Bank Holdings operates FirstRand Bank and First National Bank in southern Africa, as well as asset financing firm WesBank and investment bank Rand Merchant Bank. FirstRand Limited owns and operates more than 750 branches and approximately 6,000 ATMs in South Africa, Botswana, Lesotho, Mozambique, Namibia, Swaziland, and Zambia. It also has a presence on every continent except Antarctica, with an international focus on Asia, Australia, the Middle East, and the UK. The company's activities encompass retail and private banking, corporate and investment banking, insurance, and asset management. 

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