Customer Service Advisor

Job Description

To deliver efficient service to both internal and external customers by providing product information,responding to customer requests and queries in a professional manner.Candidate Key Performance areas To act as the first point of contact for customers by providing high quality of service to internal andexternal customers Respond to incoming calls, emails and walk in customers in a professional manner To provide first line support to users Logging, tracking and resolving requests and incidents according to Standard Operating Procedures Ensure all queries are resolved within the agreed Service Level Agreement Provide customers with product and service information Maintain and build customer relationships and promote professional image of the company.

Responsibilities + Skills

Proficient in MS Office and Outlook CRM system experience Proficient in English and one African Language Be willing to work shifts, weekends and public holidays

Education

Grade 12 certificate Relevant Call Centre Certification 2 years Call Centre and Customer Service experience IT Help Desk experience will be a distinctive advantage

Experience

Job Summary

  • Published on: Tuesday, 12th January 2021
  • Designation: Customer Service Advisor
  • industry: Miscellaneous
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: 0
  • Gender:
  • Application Deadline: Tuesday, 12th January 2021

About the Company

  • Company Name: Mutholi Staffing.
  • Address:
  • Website: Mutholi Staffing
  • Company Profile:
  • Managing the sale of the company's products on the export market and actively promoting the company's image as a major international supplier in the specialty chemicals and plastics additives marketsResponding to overseas enquiries relating to the company's productsProviding and negotiating quotes in conjunction with the Sales logistics manager, according to marginal figures, lead price fluctuations and exchange rate fluctuations

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