Customer Service Associate

Job Description


Provide functional and / or technical support for resolution of customer problems, incidents, issues, requests and queries.

Liaise with other support teams, or product teams as required to resolve requests / issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.

Primary responsibilities are focused on customer contact, not transaction processing.

Responsibilities + Skills

Develops and maintains an understanding of customer Service Level Agreements and department's / product's key performance requirementsDevelops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-


Receives and logs internal and / or external customer problem / request / issue and ensures proper documentationPerforms customer request / problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution


Performs incident notification and escalation to ensure problems / requests / issues are communicated effectively and receive proper management attentionDevelops and maintains knowledge of customer and customer specific business environment

Job Summary

  • Published on: Thursday, 7th November 2019
  • Designation: Customer Service Associate
  • industry: Miscellaneous
  • Vacancy:
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: on a call
  • Gender:
  • Application Deadline: Thursday, 7th November 2019

About the Company

  • Company Name: Accenture.
  • Address:
  • Website:
  • Company Profile:
  • Support collaboration of service delivery and interlock functions to manage risk in service delivery to an acceptable level.Help increase the level of awareness and compliance with policy and process related matters.

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