Job DescriptionDistributor Services You may work at various levels, from the Back to the Front-end of the business and in most cases, will be: Helping to develop and implement a Distributor Service Policy Finding ways to measure Distributor satisfaction and improve services Managing a team of Distributor Service Staff Handling face-to-face enquiries from Distributors. Providing help and advice to Distributors using our Organisation's products or services Communicating courteously with Distributors by telephone, email, letter and face-to-face Investigating and solving Distributors' problems, which may be complex or long-standing problems that have been passed on by Distributor Service Officers Keeping accurate records of discussions or correspondence with Distributors Analysing statistics or other data to determine the level of Distributor service provided in our organisation Analysing statistics and or data to establish levels of productivity amongst staff within the various Distributor Centers.
Responsibilities + Skills
skills as well as Proficient Writing Skills are essential. Computer literacy i.e. Power Point, Word and Excel is essential. Excellent Distributor Service (Customer Service) Skills Training of Staff Thorough knowledge of companys Marketing Plan, Policies & Procedures
Budgets Monitor Query Handling Forms Ensure all procedures are followed at Distributor Centers Process of orders as and when required Involve in Month-end Processes Supply training notes to Distributor Centers Manage staff