Customer Services Centre Manager

Job Description

Candidate Duties/ Responsibilities will include:People Management by facilitating effective communication between the team and management to ensure the best possible responses and complaint handling procedures are achievedQuality management to ensure Customer Care Centre standards and guidelines are documented, up-to-date and available to all employeesInternal communication by clearly communicate complex issues to senior management in order to gather information to assist in handling such matters efficiently and effectively and report back or alert on issues that needs to be brought to management's attentionDemonstrate ability to critically evaluate a customer care incident to quickly formulate an understanding of its nature and the best way of resolving itReport daily/weekly/monthly on any reputational risk issues, interactions, trends and opportunitiesReport complaint trends to management so that corrective action can be taken in the business

Responsibilities + Skills

Education

Matric with a retail or call centre related qualificationCertificate in Call Centre Management would be advantageous

Experience

3 - 5 years World-class customer service principles experienceKnowledge of the Consumer Protection Act

Job Summary

  • Published on: Friday, 19th February 2021
  • Designation: Customer Services Centre Manager
  • industry: Miscellaneous
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Knysna
  • Salary: 0
  • Gender:
  • Application Deadline: Friday, 19th February 2021

About the Company

  • Company Name: Mutholi Staffing.
  • Address:
  • Website: Mutholi Staffing
  • Company Profile:
  • Managing the sale of the company's products on the export market and actively promoting the company's image as a major international supplier in the specialty chemicals and plastics additives marketsResponding to overseas enquiries relating to the company's productsProviding and negotiating quotes in conjunction with the Sales logistics manager, according to marginal figures, lead price fluctuations and exchange rate fluctuations

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