Customer Technical Support

Job Description

We are seeking a technically-minded candidate, who have A+ and N+ Certification / ITIL Foundations, as well as Cisco Switching and Routing Knowledge, for 1st Line (Customer Service) Technical Support positionCandidate Duties/ Responsibilities will include:The CSA works on the customer service helpdesk and answers and pro-actively makes calls to resolve customer issues.The CSA Manages supplier activities to dispatch and repair faults to meet service level agreements.

Responsibilities + Skills

Education

Knowledge of Cisco Switching and RoutingITIL Foundations Preferable

Experience

6-12 Months Experience in a Technical Helpdesk roleIT Diploma Preferred

Job Summary

  • Published on: Wednesday, 10th February 2021
  • Designation: Customer Technical Support
  • industry: Miscellaneous
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Johannesburg
  • Salary: 0
  • Gender:
  • Application Deadline: Wednesday, 10th February 2021

About the Company

  • Company Name: Mutholi Staffing.
  • Address:
  • Website: Mutholi Staffing
  • Company Profile:
  • Managing the sale of the company's products on the export market and actively promoting the company's image as a major international supplier in the specialty chemicals and plastics additives marketsResponding to overseas enquiries relating to the company's productsProviding and negotiating quotes in conjunction with the Sales logistics manager, according to marginal figures, lead price fluctuations and exchange rate fluctuations

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