To drive the Nedbank brand and sell Employee Benefits to corporates and service the strategy in Nedbank Wealth to achieve sales and service targets.
Sell Employee Benefits on the Nedbank platform to corporates and service the strategy in Nedbank Wealth to achieve sales and service targets.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Identify common customer service breakdown and drive relevant corrective measurements to ensure customer satisfaction.
Conduct service related workshops and training interventions to improve customer service.
Analyse relevant customer feedback systems and identify common trends in customer breakdowns and recommend corrective action to achieve world class service expectations.
Ensure adherance to service standards and strategies by observation and measurement and recommending corrective action.
Collaborate with key stakeholders to identify initiatives to ensure achievement of sales and service targets.
Support relevant areas to achieve sales and service objectives by highlighting gaps and opportunities.
Monitor and coach to ensure understanding and effective utilisation of all sales and service systems to achieve strategic objectives.
Reducing application errors and improve data quality by identifying frequent offenders and putting corrective activities in place.
Responsibilities + Skills
Planning and OrganizingCustomer FocusType of ExposureConducting root cause analysisWorking with a group to identify alternative solutions to a problem.Analysing situations or data that requires an evaluation of multiple factorsInteracting with diverse peopleBuilding and maintaining effective cross-functional relationships with internal and external stakeholdersDeveloping ways to minimise risksAnalysing and interpreting qualitative and quantitative data
Matric / Grade 12 / National Senior CertificateAdvanced Diplomas/National 1st DegreesFAIS AffectedFAIS Affected - YesPreferred QualificationFAIS Qualification, Regulatory Examination 1 Qualification.
3-5 years working experience as a Sales Consultant selling Employee Benefits to corporates within the Banking/Finacial Services Industry.Behavioural CompetenciesBuilding Partnerships